Originally published in ERP Today
As AI moves from experimentation into day-to-day operations across the public sector, organisations are increasingly focused on how new technologies can improve productivity, reduce administrative burden and support better services. However, the success of AI adoption will depend on more than technology alone.
In this article for ERP Today, Edward Pearson, Managing Director at Civiteq, explores why frontline trust, organisational readiness and effective change management are becoming critical to successful AI adoption. The article considers the role of leadership, governance and workforce engagement in helping organisations move beyond pilots and realise lasting value from AI initiatives.
As with any transformation programme, meaningful outcomes are achieved when change becomes embedded in everyday working practices and gives people the confidence to work differently, not simply when new technology is introduced.
Read the full article
Read Edward Pearson’s article in ERP Today: UK Government AI Adoption Depends on Frontline Trust