Originally published in ERP Today
ERP programmes are often seen as technology projects, with success measured by delivery milestones, system implementation and go-live dates. Yet many organisations continue to struggle to realise the benefits they expected, even when projects are delivered successfully.
In this article for ERP Today, Jess Browne, Director of Local Government at Civiteq, explores why organisational readiness, workforce adoption and leadership engagement are critical to ERP success. The article considers why changing behaviours, processes and ways of working must be treated as a core part of delivery rather than an activity that follows system implementation.
Ultimately, successful ERP transformation is not defined by go-live alone. Lasting value comes when organisations embed new ways of working, maintain process discipline and create the conditions for continuous improvement long after implementation has been completed.
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Read Jess’s article in ERP Today: Why Late Change Management Dooms ERP Transformation Projects