Identifying your challenges

As a service owner you may be experiencing some of the common challenges we see across our customers, such as:

  • Arrow symbol with dotPoor customer/staff experience
  • Arrow symbol with dotSkills and capacity shortfall
  • Arrow symbol with dotLack of self-service
  • Arrow symbol with dotSystems reaching end of life
  • Arrow symbol with dotUnable to make data-led decisions
  • Arrow symbol with dotBudget pressures
Three men stood in an office chatting

Implementing key solutions

We provide a range of activities, that will deliver key outputs to support your transformation journey, such as:

  • Blue arrow with dotOrganisation and service design
  • Blue arrow with dotChange management
  • Blue arrow with dotOperating models
  • Blue arrow with dotBusiness system integration
  • Blue arrow with dotTechnology and infrastructure modernisation through digital and cloud
  • Blue arrow with dotData and insights
Two women talking with a whiteboard in background

Optimising your outcomes

The outputs from the activities we implement will help the delivery of key outcomes, such as:

  • yellow arrow with dotIncrease productivity through efficient process and digital technology
  • yellow arrow with dotUser-friendly self-service and data-led decisions enabled by modern systems
  • yellow arrow with dotBenefit from further digitisation and automation in the future
  • yellow arrow with dotColleagues embrace and bought into continuous improvement
  • yellow arrow with dotAchieve the transformation balance
Two men chatting with a presentation screen in background

Expertise for every stage of your transformation journey

Signpost

Discover

Clear vision, plan, goals established, improvements prioritised, pilot projects implemented, outline business case developed.

A box with a tick in it

Define

Services and processes designed with operational, organisational and technology requirements considered.

Box with lines and a pencil

Prepare

Solution options reviewed, selected and integrated.

Light bulb with a cog in it and arrows around it

Develop & Deliver

Change delivered across the organisation, its operations and technology.

Arrows with lines in the middle

Embed & Evolve

Benefits realised, changes embedded, becomes part of BAU, leveraging blueprint for change. Developing culture of continuous improvement.

Book a meeting here, or send us a message using our form, to find out more about our digital and service transformation services

 

How we will benefit you

Successfully delivering transformational change programmes to over 100 local and central government organisations, gives us the expertise and experience to ensure the success of your programme.

We partner with all industry-leading suppliers, so hundreds of customers come to us for the trusted and 100% independent advice our consultants give.

We’re a purpose-led organisation, dedicated to improving public services and delivering social value.

Triangle with words independent advice, trusted expert and building capabilities

A proven track record of transformation advisory and delivery success

Delivering benefits and savings through digital transformation

Aberdeenshire Council

We supported the council to develop their digital transformation programme, to deliver benefits and savings, and help them to bring it together with the council’s other transformation themes. Our work included reviewing their enterprise architecture capabilities, building the skills that underpin the transformation, and delivering POCs across specific areas to drive savings.

Supporting architectural design

Dorset Council

We supported the council to develop their overall architectural design principles to support the council’s Our Future Council programme. Our work included providing expertise in back-office systems like ERP and joining up that technology work with the Our Future Council programme.

Re-igniting a failing ERP programme

Sandwell Metropolitan Borough Council

A failing programme was brought back on track resulting in an audit report upgrade. Our work included an assurance and deliverables review, procurement and onboarding support for a new SI.

Buying from us

Talk to us about how you can procure our services and solutions. One of the ways is through our selection of frameworks below.

  • logo - bramblehub
  • HM Government G-Cloud Supplier logo
  • Crown Commercial Service Supplier logo
  • Digital Outcomes Specialists Gov UK logo
  • Constellia logo
  • Public contracts Scotland logo
  • Adira Logo

Talk to us today to see how we can support your
digital and service transformation journey