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How do you get started with a digital strategy, and how do you relate that to a wider transformation strategy? Southampton City Council’s story

Executive summary In 2020, Southampton City Council faced major technological challenges due to outdated IT infrastructure and a reliance on desktop PCs. Initially, the council developed an IT strategy to update fundamental technology needs. The…

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Digital and service transformation: The experiences of senior leaders in local government

Executive summary At this virtual round table chaired by Gavin Muncaster, Director of Digital at Southampton City Council, a group of senior leaders from councils across the UK shared their views on a number of…

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Do you really need a CRM system?

Many councils in the UK use a Customer Relationship Management (CRM) system. Most are likely looking for that single view of their customers, that single source of the truth to who their customers are and…

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Central government and Arm’s Length Bodies (ALBs): How to ensure you are ready for your move to the cloud

Executive summary As government ministerial departments and Arm’s Length Bodies (ALBs) gear up for a shift from on-premise to cloud-based ERP systems as part of the government’s shared service strategy, strategic considerations become paramount. In…

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‘Adopt don’t adapt’: Achieving it with good governance

When moving your Enterprise Resource Planning (ERP) system from on-premise to the cloud, what are the key factors to ensuring success? How can you ensure the programme stays on time and to budget? We’ve talked…

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The best time to upgrade your Enterprise Resource Planning (ERP) system for success

Changing your back office systems, like Enterprise Resource Planning (ERP), takes consideration. A reactive decision could leave your organisation with spiralling costs for implementation. But when is the right time to upgrade your solution? Is…

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The role of Artificial Intelligence (AI) in ERP

Artificial Intelligence (AI) has a real buzz around it right now. It features in every tech and local government forum and news feed in some way. There’s no debate that AI can help those working…

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