Public sector organisations face mounting pressure to deliver high-quality services, drive efficiency, and maintain compliance with evolving regulations, all within budgetary constraints and increasing public scrutiny.
Oracle Cloud’s latest built-in feature, Oracle Success Navigator (OSN), claims to be designed to support transformation. In this blog, we explore OSN to see whether it can help public sector organisations ‘unlock progressive public services’.
Our ERP specialists, Nick Bowman and Jamie Morter, share their insights on OSN – discover what the platform offers, how it can accelerate cloud adoption, enhance operational intelligence, and empower teams to achieve more with less.
About Oracle Success Navigator (OSN)
OSN, launched in February 2025 is a free, interactive digital platform created to help organisations fully realise the benefits of Oracle Cloud. It is aimed at customers implementing Oracle Cloud, as well as existing customers looking to maximise their return on investment (ROI) of their product.
For organisations implementing Oracle Cloud, OSN provides a pre-configured environment based on Oracle Modern Best Practice, helping teams start effectively and manage projects with embedded programme and project management tools. Implementation tracking, persona-based guidance, and best practice assessments keep projects on course.
Existing customers can use OSN to quickly prototype enhancements, identify untapped features, and streamline quarterly updates. The platform’s AI-driven insights and innovation tools help organisations prioritise new capabilities and align adoption with strategic goals.
OSN – supporting leaders across the organisation
Public sector leaders face a unique set of challenges, such as operating within strict budget constraints, navigating complex compliance landscapes, and meeting the changing needs of citizens.
OSN addresses these challenges by providing tools that improve the organisations understanding and control of the Oracle platform. It can deliver tangible benefits to a range of public sector roles.
- Senior Leadership can leverage OSN to accelerate their ROI, using insight to ensure the right governance and structure is in place to align strategic goals with operational outcomes
- HR & Finance Leaders can benefit from assurance that core processes are benchmarked against best practice, enabling them to optimise resource allocation, automate compliance, and support transparent financial and HR management
- IT Leaders will gain confidence that their technology estate is secure, future-proof, and fully aligned with the organisation’s digital and data strategies, and provides transparency to work with internal stakeholders & external partners
- Oracle Support & Innovation Teams can efficiently manage innovation pipelines, accelerate adoption of new features through pre-configured environments, and streamline quarterly updates, enabling more strategic engagement with business users
Additional value from OSN
OSN introduces several capabilities that may be new to public sector organisations;
- Interactive roadmaps: Align teams and partners around shared objectives, improving collaboration and accountability.
- Preview environments: Pre-configured to rapidly evaluate new features and best practice processes, reducing time-to-value.
- Feature innovation: Identify and adopt relevant new functionalities, with integrated training and compliance prompts.
- Adoption centres: Access hands-on support for emerging technologies, such as AI and Redwood UI, ensuring readiness for future digital initiatives
OSN can help public sector organisations stay ahead of the curve and maximise the value of new innovations.
Partner support
While OSN provides the essential tools for transformation, a business integrator, like Civiteq, can bring you the expertise needed to maximise its functionality.
Civiteq offers tailored implementation and transformation services, ensuring that OSN is configured to meet the unique needs of your organisation.
With specialist knowledge in both the public sector and Oracle Cloud, Civiteq can address complex challenges and deliver practical solutions. Our end-to-end support covers every stage of the journey, from initial planning through optimisation and ongoing improvement, ensuring you can achieve lasting success with OSN.
To find out how you could benefit from OSN, have a chat with one of our team.
Get in touch or book a meeting with our Account Director, Chris Batt, to discuss your ERP challenges with us.