Featured in the Press: Workforce transformation cannot be treated as a technology roll-out

Originally published in Digitalisation World

Across the public sector, organisations continue to invest in new technologies to improve services, increase efficiency and reduce pressure on teams. Yet successful transformation depends on more than implementing new systems. The real challenge is helping people adopt new ways of working and ensuring change becomes embedded in day-to-day operations.

In this article for Digitalisation World, Edward Pearson, Managing Director at Civiteq, explores why workforce adoption is often the missing measure of transformation success. The article examines the importance of trust, leadership, confidence and organisational readiness, and why technology programmes deliver the greatest value when they focus on people as well as platforms.

Ultimately, lasting transformation is reflected not in system go-lives or delivery milestones, but in improved ways of working, greater confidence and better outcomes for the organisations and communities public services exist to support.

Read the full article

Read Edward’s article in Digitalisation World: Workforce transformation cannot be treated as a technology roll-out