How Oracle ERP users can stay ahead with Oracle Redwood

Here’s how Oracle ERP users can stay ahead

Oracle Redwood has been on the radar for a while, but what does it really mean for current Oracle ERP users, and how can organisations exploit its rollout to maximise its full potential, whilst ensuring a safe and controlled deployment? We sat down with our ERP specialists, Phil Pursglove and Jamie Morter, to explore what Redwood brings to the table and what steps users should be taking now. Read our experts’ insight in this latest blog.

Oracle Redwood: An overview

Redwood is Oracle’s modernised user experience (UX) system, designed to transform how users interact with enterprise applications. It introduces a consumer grade, modern and intuitive interface that enhances usability, while embedding generative AI to support complex or repetitive tasks.

The extent of change varies by module or process: some areas feel like a brighter, more user-friendly version of the previous interface, while others represent complete overhauls, redefining process flows and how users engage with the system.

But Redwood is more than just a visual refresh. Behind the scenes, it introduces a fundamentally new approach to configuring and customising applications. Aligned with DevOps principles, it supports more agile, controlled change and release management. Oracle has also upgraded core technology, including a new enterprise-wide search engine to improve performance and support Redwood’s capabilities. Customers must be able to support this once implemented.

While the initial rollout focused on the HCM suite, Redwood is now expanding into finance modules, with self-service procurement leading the way. Oracle has been gradually releasing Redwood features over the past few years and has shown a strong commitment to enhancing and expanding them.

Is Redwood a completely new implementation?

Not exactly. However, it does require a coordinated approach: technical delivery to adapt existing configurations and customisations, alongside critical change management to support process redesign, training, user engagement, redefining the support approach and benefits realisation.

Most Oracle customers likely already have some Redwood features enabled—such as Journeys, internal job postings, Learn, or other peripheral pages. But with a full transition to Redwood becoming mandatory in the near future, getting ahead of the curve will be essential.

The importance of Redwood for Oracle customers

Oracle’s Redwood user experience is set to become the standard across its cloud applications, with full adoption expected by 2026. In many cases, specific modules or processes will require earlier conversion, as mandated by Oracle.

For organisations already using Oracle ERP, particularly in Finance, HR, and IT, early engagement with Redwood brings several strategic advantages:

Enhanced user experience
Redwood delivers a modern, intuitive interface with streamlined processes, fewer clicks, and improved accessibility — all contributing to higher end-user satisfaction and productivity.
Access to new capabilities
Redwood unlocks powerful new features, including in-process generative AI, and combined transactions that unify previously disconnected workflows. Many of Oracle’s latest innovations such as Connections, Dynamic Skills, Touchpoints, and Grow are available exclusively through Redwood.
Impact on customisations & configuration
Existing customisations and configuration may need to be reviewed. Some will become redundant due to native enhancements, while others may require rework to remain compatible with the Redwood framework. These may be critical to your business transacting effectively.
Support considerations
Once Oracle mandates a process or module to transition to Redwood, only the Redwood version will be supported — making proactive planning essential to avoid disruption.

Getting Redwood implementation right

For local government leaders, a successful transition to Oracle Redwood hinges on addressing several key factors:

Strategic timing
Early assessment and phased adoption provide the opportunity to embed changes gradually. This approach helps maximise ROI from new features while minimising disruption to your services.
Change readiness
Redwood introduces shifts in processes, user behaviours, and system capabilities. With effective communication, training, and business integration, organisations can move from risk and disruption to confident adoption and value realisation.
Risk of inaction
Delaying adoption increases the risk of falling behind on innovation, facing reduced vendor support, and leaving internal teams to manage unfamiliar systems – all of which can impact service delivery and operational resilience.
Understanding appetite for innovation
The transition to Redwood is significant, but it also presents opportunities. Features like in-process generative AI can be leveraged during implementation. Gauging your organisation’s appetite for such technologies can help prioritise adoption and accelerate benefits.

Four key actions to consider now

There are four key things you can do now, as a leader in local government for an organisation that uses Oracle ERP;

Understand the roadmap – Review Oracle’s detailed Redwood release schedules and accompanying documentation. Identify which updates will affect your ERP landscape, and when, so you can plan and assess.
Assess impact – Conduct change impact and readiness assessments to understand how Redwood will affect your business areas. This helps align technical deployment with operational needs.
Develop a plan – Create a structured plan that includes training, communications, and user readiness. This should be integrated with your technical and functional Redwood deployment plan. Stay agile; review Oracle’s quarterly updates and adjust your plan as needed.
Engage the right expertise – Whether you’re working with a systems integrator or a managed service provider, ensure you also have dedicated change management support. Take a look our blog: Bring the people on the journey and the technology will follow.

Final thoughts

Redwood is more than a design refresh — it represents a major shift in how Oracle Cloud applications look, feel, and function. With clear planning, strong communication, and a focus on change management, organisations can minimise disruption and unlock the full value of this transformation.

At Civiteq, we provide project delivery, change management, and business integration services to lead your Redwood adoption. We work alongside your systems integrator or managed service provider, focusing on the people, processes, and business outcomes — not just the technical change.

Our expertise includes:

Readiness assessments
Communication and engagement strategies
Training and user enablement plans
Integration with council and partner teams

We help you understand the scale of change Redwood brings and align it with your organisation’s priorities and strategic goals — ensuring a smoother, more confident transition.

Read about our recent change management work in local government.