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Walsall Council logo. The logo shows a shield with leaves below and the text Walsall Council.Walsall Council

Identifying cost efficiencies, performance improvements and customer outcomes in public services

Area of expertise Digital and service transformation
Type of resources Case study
Partners, alliances and organsisations related to this event:Walsall Council

Background By 2021, during a major technology transformation to the cloud, that included the implementation of a new Customer Relationship Management (CRM) system, Walsall Council started a pilot programme looking at a small samples of…

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logo for HM governmentCentral Government

Supporting business change and a major technology transformation

Area of expertise Commercial and procurement support
Sectors Central government
Type of resources Case study
Partners, alliances and organsisations related to this event:Central Government

Background By late 2022, the commercial team at this government department was experiencing extraordinary and unprecedented demand on their capacity and capability.  This was due to long term plans for the department to take on…

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Logo for East Riding of Yorkshire councilEast Riding of Yorkshire Council

Supporting services to become more data-driven

Area of expertise Digital and service transformation
Sectors Health and social care | Local government
Type of resources Case study
Partners, alliances and organsisations related to this event:East Riding of Yorkshire Council

Background East Riding of Yorkshire Council was looking to become a more data-driven council to make insight-led decisions that improve service delivery, particularly in social care.  The council had identified two key areas for improvement: …

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Logo for Vale of Glamorgan showing council logo with a wave and the strap line - Bro MorgannwgVale of Glamorgan Council

Creating a digital strategy fit for the post-Covid era

Area of expertise Digital and service transformation
Sectors Local government
Type of resources Case study
Partners, alliances and organsisations related to this event:Vale of Glamorgan Council

Background In a post-Covid world, the council had already started its move of systems to the cloud and recognised the benefits improving its digital capability could bring to staff and residents of the council. This…

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Lewisham council logoLondon Borough of Lewisham

Implementing a cloud-based software programme to 2,300 users

Area of expertise Change | Digital and service transformation
Sectors Local government
Type of resources Case study
Partners, alliances and organsisations related to this event:London Borough of Lewisham

Background London Borough of Lewisham implemented Microsoft 365, moving their mailboxes and files to the cloud, following earlier discovery work undertaken by Civiteq. Working as part of a multi-disciplinary team, Civiteq was appointed to manage…

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